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Our Duty of Care program

With the changing and sometimes turbulent times, TTI monitors where all of our clients are when their travel may be disrupted due to weather or terrorism. As a trusted Travel Advisor, my job is not to simply book a client and then move one, it is to always be there for them from the time that they are planning a trip to the time that they return home.

TTI Travel’s Duty of Care Program contains the following key elements:

e Travel Technologies (ETT): Destination Entry Requirement

After every ticket issued, an automatic email sent to traveler and/or assistant directly from “ETT” outlining entry requirements, based on destinations of the trip itinerary. This is not an opt-in service – it is mandatory for every file.

FlightStats: Trip Alert Notifications

The first time a ticket is issued for a specific individual, the traveller and/or assistant will receive an opt-in message from TTI’s FlightStats program. Should the recipient(s) ignore this reminder to opt-in, they will continue to receive a reminder for the next 3 bookings. If they still choose to ignore it, then they will no longer receive a notice. This can be reinstated manually in future, if requested. Once the traveller and/or assistant choose to opt-in to FlightStats, they will receive the following flight notifications directions from FlightStats pertaining to each trip;

  • 24 hours prior to the trip commencing
  • ongoing flight disruption notices throughout the trip
Key Program Benefits:
  • Knowing where your travelling employees are at all times while travelling on company
  • business.
  • We monitor a FlightStats console – we’re often able to alert an assistant of disruption prior to
  • traveller knowing there is an issue.
  • We can provide reports on specific disaster areas of the world (natural, security or
  • technology) per client. Reports can be filtered by country, city, etc.
  • Once alerted, TTI Travel’s expert Travel Advisors will take the necessary steps to make
  • things right and/or safeguard the travellers as best possible. Ideally, we want to be able to
  • solve the problem even before your travellers are aware there is one.